Technology Support
Check out the resources below for technology support
Student Technology Support
- Students requiring additional technology assistance can submit a request for help.
- Click Here to Submit a Request
Parent Technology Support
- Call the Parent Technology Help Desk at 833-921-3277 (833-921-FCPS). This will be answered by staff members between 7 a.m. and 11 p.m., seven days a week. Please specify if you need an interpreter when you call.
- Click Here to Submit a Request
Additional Audio/Visual Troubleshooting
How to change audio/video settings in Google Chrome
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Open up a chrome tab/window
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Click on the 3 dots at the top-right and click settings
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Search Camera and click on Site Settings
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Click on the arrow next to camera
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Click on arrow/dots next to bb.collab and select allow
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Click on the arrow next to microphone and select allow
Blackboard Collaborate Ultra
- Video: How to search your FCPS gmail account to find a class BBCU link
- Video: (Student View) Changing Your Audio/Video Settings in Google Chrome
- Video: How to Login to a BBCU session using an iPhone
- Video: How to Login to a BBCU session using an iPhone (Spanish)
- Video: Introduction to BBCU (Spanish)